Privacy Policy – is a statement or a legal document (in privacy law) that discloses some or all of the ways a party gathers, uses, discloses, and manages a customer or client’s data.

  • All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
  • The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.
  • Some of the advertisements you see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy.

Terms of Use – A terms-of-use agreement typically contains sections pertaining to one or more of the following topics:

    1. Payment details such as membership or subscription fees, etc.
    2. Opt-out policy describing procedure for account termination, if applicable.
    3. Disclaimer/Limitation of Liability clarifying the site’s legal liability for damages incurred by users.
    4. Accountability for online actions, behavior, and conduct.
    5. Intellectual property terms relating to your store brand.

Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of Egypt.

Egypt is our country of domicile.

Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.

If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.

The cardholder must retain a copy of transaction records and Merchant policies and rules.

We accept payments online using Visa and MasterCard credit/debit card in EGP (or any other agreed currencies).

Delivery/Shipment Policy – should mention the process they will be following to deliver the items/goods, conditions and the time duration for the products to reach the customers. Once the order is placed the process of shipping the items/goods, conditions, the time duration for the shipment to reach the customer and how will the customer be informed on the same in each of these instances has to be mentioned on their website. In addition, the following statements to be added on this section are as follows:

  • (Name of the Website) will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of Egypt.
  • Multiple transactions may result in multiple postings to the cardholder’s monthly statement.

Refund & Cancellation Policy

We know plans can change, so we’ve designed an industry-leading cancellation policy that’s flexible for our customers and supports our drivers.

Cancellations within 48 hours of the ride will be billed 50% of the price quoted in the contract, if your service has been assigned and dispatched you will be charge 100% of the base rate.

Failure to contact our office in the event that you do not see your driver right away will result in the client being charged the full amount. There will be no refund issued if you fail to contact our office. To avoid a “no show” fee please call our dispatch at +20 100 446 8796.

Refunds will be done only through the Original Mode of Payment

In the event that transaction error has occurred while making the payment , a refund in most cases will be issued to the same credit card you used for the original purchase.

Why do you charge a late cancellation fee? When you make a reservation, we ensure that a chauffeur and vehicle are reserved just for you and blocked from receiving any additional work. This fee goes towards paying a driver who has missed out on revenue because of the late cancellation.

Our website using

Using our website, you confirm your agreement with our specified privacy policy.


Our website, email messages and advertisements may limited use “cookies” in order to provide you better services. It allows us to know, which parts of the website people have visited and to recognize them, when they return to our site. But these “cookies” do not contain user’s personal or credit card information.


These cookies are essential as they enable you to move around the website and use its features (for instance, they allow you to access secure areas of the website). Without these cookies, services you have requested (such as use of the shopping baskets or access to your orders) could not be provided.

Cookie name Purpose
sCurrency Currency preferences
sLang Language preferences
HSID Users browser prefereces
NID Google Maps
SAPISID Google Maps & other Google Products
SID, SIDCC, SSID These cookies set your browser preferences


These cookies remember the choices that you have made on the website (such as the different searches you have made) and provide enhanced, more personalized features. They may also be used to provide services you have requested (such as receiving push notifications). These cookies cannot tell us how you move around other websites, only this website.

Cookie name Purpose
_OneSignal_session , __cfduid Required to receive push notifications


These cookies are used to deliver advertisements and a user experience on the website that is more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of an advertising campaign.

Cookie name Purpose
MUID Bing Analytics and Ad serving
MUIDB Bing Analytics and Ad serving
_ym_uid Yandex Analytics and Ad serving
_ym_uid Yandex Analytics and Ad serving
mda Yandex Analytics and Ad serving
yabs-sid Yandex Analytics and Ad serving
yandexuid Yandex Analytics and Ad serving
_ym_isad Yandex Analytics and Ad serving
_ym_isad Yandex Analytics and Ad serving
_gat Doubleclick Analytics and Ad serving
__ncuid Doubleclick Analytics and Ad serving
__cfduid Doubleclick Analytics and Ad serving
__cfduid Doubleclick Analytics and Ad serving
cto_lwid Criteo Analytics and Ad serving
uid Criteo Analytics and Ad serving
_gtm*  Google Tag Manager
_utm* Google Analytics


These are cookies that are set only in case of user interactions

Cookie name Purpose
APISID Google +
OTZ Google +
fr Facebook
_ga* Youtube


We use visitors’ contact information (name and Email) in the following cases:

  • to verify the users’ identity
  • to contact them if there is a necessity concerning booking
  • to send them useful information about our company, if they choose to opt-in to it
  • opt-out function allows a user to unsubscribe from our Email Newsletters.


“” websites may contain links to third party websites and services. Our company is not responsible for its content and privacy practices.


If you make a booking through our system, “” guarantees the safety of all your transactions. Our company provides solid security measures in order to prevent personal information loss and misuse. Your name, Email and credit card number will be encrypted by our highest level secure server. These servers are designed to store personal information and prevent it from unauthorized access. Only limited number of our staff has an access to view your personal information.